Q: Can I get a refund for my account?
A:
The purpose of the refund policy is to give people comfort that they can try Poetly.com out
without risk.
You can get a refund if you ask for it within 14 days of joining on a monthly/quarterly basis (first month only!), or 30 days of joining on an
annual basis.
If you are unable to use the site for some reason you will be issued a full refund. This will be verified by checking the site's logs. If you used the site, you will be given a partial refund prorated to the month. (so you pay for a year, quit after 20 days, you get 11 months worth of credit back)
If upgrading your account, full remaining credit is usually given, see
the FAQ on that topic for more info. Refunds for credit card payments are put back
on your card, and mailed checks/mo/cash are refunded by a mailed check please allow several weeks for check->check refunds as we must have assurance of your own check's clearance.
Downgrades of accounts will not qualify for any refund.
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Q: What's the policy on upgrading from one paid level to another?
A: Here are the policies based on what you're doing.
I. Annual to Monthly/Quarterly schedule: Example: Joe pays for 1 year of Basic membership
and decided to upgrade to Professional but on a monthly basis. Joe is entitled to spend
the remaining balance on his existing membership rounded to the nearest month to obtain
permanent work credits ($1/cred) or he can use it toward paying ahead on his new
Professional monthly payments. Most important, he has to inform us what he wants to do
or Joe won't get a credit!
II. Monthly/Quarterly to Annual schedule: Example: Jane is signed up to pay monthly for
her Full membership and she decides to upgrade to a gold membership so she can start
posting mp3's of her dog singing Elvis tunes. She simply upgrades via the member
billing system and the next day we're all enjoying listening to Spot howl out
"Hound Dog". If Jane had any remaining credit on her monthly payments she would be
entitled to have them used for account credits.
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Q: What do I write in my postcard/letter?
A: At the least, your username on Poetly.com (don't go changing it in the meanwhile) and your email address. You can include drawings, poems, bribes, or anything else you think might amuse us so long as we don't have to pay added postage, which really really doesn't amuse us at all.
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Q: In what circumstances can my account be deleted?
A:
1. You have never had your account above Postcard level,
and more than one year has passed since you last sent a postcard.
2. You were a
trial member who never sent in a postcard. Accounts generally delete after 90 days.
3. Otherwise the answer is, your account won't be deleted. |
Q: Where do I read the details of what upgrades I can get?
A: Here. |
Q: I made a mistake on my billing info, how do I fix it before you charge me?
A: If you delete the billing info you submit prior to 7am
EST the following day, you will never be charged at all. So, if you make a mistake, delete
the billing info and re-submit it. |
Q: I submitted my credit card info and it went through but my account hasn't changed, what's up?
A: Due to stone age processing methods, it usually takes 1-2 business days for the accounts to be upgraded. We hope to remedy this in the future. |
Q: Where do I send all these lavish gifts and little green papers I want to bribe you with?
A: All your answers along this line can be answered by selecting the appropriate 'UPGRADE'
link Here. |
Q: Do you have my payment yet?
A: Is your account upgraded yet? No? Then no, I have not.
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Q: What, other than money will you accept for payment? (bribes)
A: I collect rare, old and ordinary foreign (home is USA) coins
and notes. I will generally reward this sort of gift at double it's actual value in
terms of what you get on Poetly.com. I'm especially interested in pre-euro currencies, as
I have only some Francs. I also accept original cd music or dvd movies, but I do not
accept pirated copies. I enjoy jazz, classical, 70's rock, blues, and just
about anything but modern pop. If you want to be sure I'll like the bribe you're
planning to send before you send it, send me a mail!
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